Privacy Policy

Last updated: 14 June 2026

⚠ Draft prepared for your review. Please verify items marked [REVIEW] (registered business name & address, GST/registration, grievance officer) with your advisor before relying on this page.

This Privacy Policy explains how Jeevho (“Jeevho”, “we”, “us”, or “our”), operating the website jeevho.com, collects, uses, discloses, and safeguards your information when you use our online homoeopathy consultation services (the “Services”). By using the Services, you agree to this Policy.

1. Who we are

Jeevho is an online homoeopathy consultation platform operating in India. For any privacy-related query, contact us at jeevho.support@gmail.com or +91 7202001115, [REVIEW: registered business name], Ahmedabad, Gujarat, India.

2. Information we collect

• Identity & contact data: name, age, date of birth, gender, phone number, and email address.
• Health information: details you provide in the consultation intake — symptoms, medical history, current medications, allergies, lifestyle, reports and related information. This is sensitive personal data, collected with your consent for the purpose of your consultation.
• Payment information: payments are processed by our third-party payment gateway (Razorpay). We do not store your full card or bank details on our servers.
• Technical data: IP address, browser type, device information, and cookies/usage data collected automatically.

3. How we use your information

• To provide homoeopathy consultations and personalised guidance.
• To schedule appointments, process payments, and send confirmations.
• To respond to your queries and provide follow-up care.
• To improve our Services and for internal record-keeping.
• To comply with applicable laws and regulations.

4. Consent and sensitive data

By submitting health information, you explicitly consent to its collection and processing for the purpose of your consultation. You may withdraw consent at any time by contacting us, though this may prevent us from providing the Services.

5. Sharing & disclosure

We do not sell your personal data. We may share information with: the consulting practitioner(s) handling your case; service providers who help us operate (such as our payment gateway, email, and hosting providers); and authorities where required by law. All such parties are expected to protect your information.

6. Data security

We implement reasonable technical and organisational measures to protect your data. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

7. Data retention

We retain personal and health information for as long as necessary to provide the Services, maintain medical records, and comply with legal obligations, after which it is securely deleted or anonymised.

8. Your rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may request access to, correction of, or deletion of your personal data, and may withdraw consent. To exercise these rights, email jeevho.support@gmail.com.

9. Cookies

We use cookies and similar technologies to operate and improve the website. You can control cookies through your browser settings.

10. Children

Consultations for minors must be initiated and supervised by a parent or legal guardian, who consents to this Policy on the minor’s behalf.

11. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest revision. Continued use of the Services after changes constitutes acceptance.

12. Grievance Officer

In accordance with applicable Indian law, grievances may be addressed to our Grievance Officer: [REVIEW: name], email jeevho.support@gmail.com.

13. Contact us

Jeevho — jeevho.support@gmail.com — +91 7202001115 — Ahmedabad, Gujarat, India.