Legal

Cancellation & Refund Policy

Last updated: 14 June 2026

⚠ Draft prepared for your review. Please confirm the timelines marked [REVIEW] before relying on this page.

This policy explains how cancellations and refunds work for consultations booked through jeevho.com.

No refunds for delivered services. Once a consultation has been delivered — that is, the practitioner has reviewed your case and/or the consultation session has taken place — the fee is non-refundable.

1. Cancellation by you

You may cancel or reschedule a booked consultation up to [REVIEW: e.g., 6 hours] before the scheduled time by emailing jeevho.support@gmail.com.
If you cancel before the consultation has been delivered and before any case review has begun, you are eligible for a full refund.

2. When refunds are not available

After the consultation has been delivered.
After the practitioner has begun reviewing your submitted case.
For missed appointments or no-shows where you did not cancel in advance.
Where inaccurate or incomplete information was provided by you.

3. Cancellation by us

If we are unable to provide a booked consultation (for example, due to practitioner unavailability), we will offer to reschedule or provide a full refund.

4. Refund method & timeline

Approved refunds are processed to your original payment method through our payment gateway (Razorpay) within [REVIEW: 5–7] business days. The time for funds to reflect depends on your bank or card issuer.

5. How to request a refund

Email jeevho.support@gmail.com with your name, registered phone/email, and payment reference. We will respond within [REVIEW: 2–3] business days.

6. Contact

Jeevho — jeevho.support@gmail.com — +91 7202001115 — Ahmedabad, Gujarat, India.